Privacy Policy

 

Last Updated: 16/02/2018 

Hi! We're R18 ACM – in this notice we call ourselves "we", "us" or "R18 ACM". We are responsible (the data controller in technical lingo) for our website and any newsletters and marketing you've signed up for This is our GDPR compliant privacy policy and, if you landed here, it means that you want to learn how we process your personal data at R18 ACM and how we protect your privacy. We won’t let you down. For the purposes of data protection this policy refers to the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

ESSENTIAL INFORMATION WE COLLECT

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. 

We do that in order to:

  • Remember who you are after you log in so that you do not need to authenticate at each click;

  • Monitor if our website is running with the high performance we provide;

  • Let you browse between products without having to start back from the home page at each click;

  • Remember if you put something in your shopping cart before you decide to checkout; and

  • Control that your data is processed securely.

COOKIES

We call the information mentioned above “essential information” and we collect it through the use of cookies. A cookie is a small text file that can be stored by your browser on the device you use to access internet and allows the browser to pass small amounts of information about user behaviour on the given website to a web server. Tags are pieces of code that exist on web pages and collect information about usage of the web pages. Without enabling this mechanism and these kinds of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating. The first time you access our website, you will be informed about our use of cookies to improve your site experience. By continuing to browse our website you consent to our use of cookies. 

Cookies ultimately help us to assess how you use our website and also how we can improve our website. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can't access some aspects of our website, or that parts of the website don't function in the way that you might expect them to.

ORDER INFORMATION

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order and other transactions such shipment confirmations and return confirmations. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.

PARTIAL PURCHASES

If you have started to buy one or more of our products and have added them to your cart, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out in the e-mail. Your privacy means a lot to us and we will stop sending you these communications right away.

REVIEWS

If you have completed a purchase, we may send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

PERSONALISATION

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalised experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," amongst others that we allow you to block however it may affect your experience on our website.

HOW DO WE PROCESS YOUR INFORMATION?

We use an external provider to run our store, Squarespace. Squarespace is based in the US and is a participant in the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework. Squarespace committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. 

Through Squarepace, we also use other, highly specialised external providers to provide the most competitive services as detailed below. 


ADVERTISING 
We may use Google and Facebook re-targeting to provide you relevant advertisements on third party websites available on Googles search and display network as well as your Facebook and/or Instagram feeds if you use these. The data collected here relates to the products that you may have viewed, your cart contents and whether you did or didn’t make a purchase. No personal data is used or sent to Google or Facebook regarding your website visit. 


ANALYTICS 
We use information regarding your website visit with Google Analytics to enable us to improve the experience on our website. No personal data is used or sent to Google regarding your website visit.


MARKETING & NEWSLETTER 
We use external third-party company Mailchimp to help us send out our newsletter and help segment our marketing list with the personal data that you have provided. You will only receive our newsletter on product updates and exclusive offers if you have explicitly opt-ed in to do so. We will never send you any marketing e-mails if you have not taken the action upon yourself to sign up or given us explicit consent which allows us to do so. You will find numerous points on our website where you can be included into our newsletter. You can unsubscribe at any time and you will be removed right away. If you want your newsletter data deleted, please contact us at R18ACM@gmail.com and we will delete them right away.



PAYMENT 
Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use PayPal & Stripe as our payment gateways. These companies may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed, and your credit rating is unaffected.

Partnering with highly specialised external companies allows us to focus on what we do best: selling great products

HOW CAN YOU CONTROL YOUR PERSONAL DATA?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

HOW LONG DO WE KEEP YOUR DATA?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

THE BIT WE CANNOT CONTROL...

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

DO WE HAVE ANY LEGAL OBLIGATIONS WHEN HANDLING YOUR DATA?

Many. We might need to share your personal information to comply with applicable legal obligations. We share parts of your data with relevant tax authorities to ensure of comply with their needs and demands. Unfortunately, this is very much out of our control and we limit the personal data sent to them as much as we can.

ANY UPDATE?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page so it will be visible as you enter our store.

ANY QUESTIONS?

If you have questions about your personal data or our privacy policy, please contact our us at R18ACM@gmail.com.